At Calla Lily Cosmetics, your happiness is the heart of our business! Here’s our friendly return policy
Love It or Return It – Regular Orders: Got a change of heart? No worries! If your item is unopened, you can send it back within 15 days of receipt. We’ll cheerfully refund you through the same way you paid. Just a heads up, shipping costs aren’t part of the refund, and additionally, if the return doesn’t meet our policy, we might have to say no (and a tiny 10% restocking fee could apply).
Custom Orders – Made Just for You: These treasures are crafted specially for you, so we can’t take them back. But we’re here to make sure you adore what you get!
Easy-Peasy Mail Returns: Pack up the unopened goodies and your receipt, mail them to our Returns Department at the address below, and remember, the return trips on you. We should get it within 15 days:
Calla Lily Cosmetics 1035 S. Lincoln Ave. Aurora, IL 60505 Attn: Customer Service
Swing By Our Store: Or just pop into our local store with your unopened purchase and receipt. We’ll process your refund on the spot to your original payment method.
Customer Service
At Calla Lily Cosmetics, we believe our customers are the stars that make our universe sparkle! You’re the reason we mix, pour, and create with such joy and dedication. Moreover, every bubble, every fizz, every silky touch of our products is a celebration of you—our cherished customer. Your smiles, your moments of indulgence, and your trust in us to care for your skin and hair are what drive us to be better every day. You’re not just buying our products! You’re joining a family that values beauty, wellness, and above all, customer delight. We promise to always listen, always care, and always ensure that your experience with us is as radiant as the products we offer. Because at Calla Lily, you’re not just important—you’re everything! 🌟💖
